Welkin and Meraki
networkspaces

Frequently asked questions

Please find the most relevant questions. Should you need further information, please do not hesitate to contact us!

WHAT IS INCLUDED IN A WELKIN AND MERAKI MEMBERSHIP?

ULTRA HIGH-SPEED, REDUNDANT AND SECURED INTERNET
Your office provides you with cabled and wifi internet connections. At additional charge we also offer private IP addresses, Rackspace and other technical products and services you could require.

YOUR FREE USAGE OF MEETING ROOMS
All plans include a monthly credit allocation that can be used to reserve both conference rooms and workspaces at virtually all our Welkin and Meraki locations worldwide (the number offered are specific to membership type and office size). Reservations can be made online or on-the-go via our mobile app.

WELKIN AND MERAKI-MEMBERSHIP NETWORK
Connect with other members through our online community. You can ask questions, share stories, announce product launches and other good news, invite others to events, promote your job listings, or simply find the most relevant person for your business. It’s a great way to grow your business with creative entrepreneurs and business leaders.

FURNITURE
Dedicated Desks and Private Offices include desks, chairs, and filing cabinets.

PRINTING/COPYING/SCANNING/FAXING
Each Welkin and Meraki floor has at least one multi-function copier/scanner/printer/fax. Dedicated Desks and Private Offices come with monthly credit allocations specific to your office size. We have included in your service fee 120 black and white  and 20 color copies per workstation per month.

FACILITIES AND EXTRA’S
From our 5* welcoming services, lounge areas, espresso bar and bar, The White restaurant, meeting rooms, fitness and much more, Every single Welkin and Meraki location offers an inspiring mix of relevant amenities.

UNIQUE AND RELEVANT EVENTS
Welkin and Meraki is a vibrant community of leading professionals and innovative entrepreneurs. Meet likeminded and relevant people and companies to grow your business on our weekly and monthly events! All events can be booked through our app.

ACCESS TO GREAT VALUE PARTNER DEALS
Welkin and Meraki can access premium pricing deals from our partners in IT, software and business services. Please enquire the different partner deals at our location welcoming area.

COFFEE & TEA
Included in your monthly service office fee you get 60 warm beverages on your office floor, in the self service pantries.  Enjoy our Welkin & Meraki signature roast coffee or organic tea selection!  As from the moment you use more than 60 cups a month a person, we will charge 0,5€ per cup which will be invoiced to your company.

WHAT CAN OUR MEMBERSHIPS OFFER YOU?

CLUB MEMBERSHIP
Granting you access to our digital member network, events and services: Ideal for business people who want to get into contact with the most relevant people to grow your business worldwide, but only need one or two days of workspace per month.
This membership provides you 2 free credits per month granting you access to1 day of working in our lounges or 2 hours of meeting room with 4 people. You can order more services which will be charged extra.

NOCTURNAL MEMBERSHIP
Granting you access to our to our digital member network, events and services, our community space – after hours and during weekends. The ideal service for starting independents or free-lancers who have a day job and only need workspace when their day job is done.
The membership grants you access to your primary location with your badge or your phone. This membership also provides you 2 free credits per month granting you access to1 day of working in our lounges or 2 hours of meeting room with 4 people. You can order more services which will be charged extra.

REGULAR MEMBERSHIP
Granting you access to to our digital member network, events and services, our community space during working hours – from Monday to Friday except for bank holidays. The ideal service for professionals who need workspace every workday.
The membership grants you access to your primary location with your badge or your phone. This membership also provides you 2 free credits per month granting you access workspaces or meeting rooms.

RESIDENT MEMBERSHIP
Granting you access to our digital member network, events and services, our community space 24/7in your primary location. The ideal service for professionals who need flexible workspace every day of the week and are not bound to office hours..
The membership grants you access to your primary location with your badge or your phone. This membership also provides you 2 free credits per month granting you access workspaces or meeting rooms.

YOUR OWN DESK
Having your own dedicated desk in a shared private office space. You share the office with other members, but you have your own dedicated desk in this space. Here you can leave your personal belongings secured. You have 24/7 access to your desk.
Granting you access to our digital member network, events and services, our community space. The ideal service for professionals who need a more private workspace every single day and are not bound to working hours.
The membership grants you access to your primary location with your badge or your phone. This membership also provides you 2 free credits per month granting you access workspaces or meeting rooms.

YOUR PRIVATE OFFICE SUITE
Your private office suite, fully secured, furbished and furnished. You can flexibly grow the number of offices as your needs change.
Granting you access to our digital member network, events and services, our community space. The ideal service for professionals who need a more private workspace every single day and are not bound to working hours.
The membership grants you access to your primary location with your badge or your phone. This membership also provides you  2 credits per workstation in the office per month granting you access workspaces or meeting rooms.

DO ALL MEMBERSHIPS START AT THE 1ST DAY OF THE MONTH?

All our memberships start at the day of enrollment and are invoiced on a monthly basis. Our memberships do not start on the 1st day of the month, it depends on the timing when you want to start. Our memberships always end at the last day of the month of the month where the memberships is supposed to end. Of course you can always renew your membership fee for the same duration as the initial membership period. Our memberships auto-renew automatically for your comfort if you have not terminated your agreement in due time. Please refer to your service agreement for applicable termination periods.
It the last day of the month is in the weekend, we ask our guest to vacate the office on the Friday before the end of the month on which they end the membership.

HOW LONG DO I NEED TO SIGN AN AGREEMENT?

We provide flexible agreement terms to all our members.  You can rent a workspace or meeting room for an hour, a day, a week, a month, a year or longer, for 1 to 100 people or more. Our average contract length is 12 months however, but you are absolutely free to take the office as long as you want! We provide longer contracts to lots of our guests who need stability for their business and staff.  You can rent offices for as long as 9 years or longer.

WHAT HAPPENS IF I WANT TO BOOK AN OFFICE BUT CAN ONLY START 30 DAYS OR MORE FROM NOW?

What happens if i want to book an office but can only start 30 days or more from now? When you are requesting a start date in a longer term from now, you can always contact our general managers of the location which will assist you to find the right office at the right time!

WHAT ARE THE OPENING HOURS OF A WELKIN AND MERAKI?

All our members of staff are working from Monday to Friday from 9h to 18h (local time) but in many locations you will find them much earlier and later than the normal office hours.  This is because we also manage the reception for the building and these hours are determined by all tenants in the building. Our nocturnal, regular, resident and office members can access the building with their phone or badge. 

CAN I PASS BY TO VISIT THE LOCATION OR SHOULD I MAKE AN APPOINTMENT FOR A TOUR?

Guided tours should be scheduled by an appointment, this is very easy to do using our website, our app or by phone on our free service numbers mentioned on the website. Doing this, we can ensure our full focus on your demand and questions! Our goal is to find the ideal workspace for!

CAN I TAKE MY DOG? WHAT IS YOUR PET POLICY?

Our pet policy is determined by the building owner of the relevant building.  Please ask the General Manager about the policy of the building you would enquire for. However, if you want to bring your pet in a building where It is allowed, you are personally and fully responsible for any damage your pet may cause to our location or other members property. In any case every pet you take into a Welkin and Meraki location needs to be vaccinated. We always have the right to change our pet policy anytime we require this.

WHAT IS THE AVERAGE SPACE OF WELKIN AND MERAKI OFFICES?

Every single office at a Welkin and Meraki location has its unique design and fluctuate in size.  The total space differs from location to location.  Every office however provides more than enough space to host the team comfortably and provides your employees a great space to work.  Book a tour in our locations of your choice and come and see for yourself!

DO YOU PROVIDE TELEPHONE ANSWERRING?

Yes we do, our telephone answering service is included for all our nocturnal, regular, resident and office members.   If you would require this service and you are not a member yet we can provide you with this service at the Business Services – Telephone Answering section of our website: Our Business Address Services.

HOW DO CREDITS WORK FOR PRINTING?

Our memberships and offices come with free monthly printing credits.  Once you have used these credits, you can still print, fax, copy or scan at additional cost.  Free credits can not be transferred to another month.

CAN YOU PLEASE HANDLY MY MAIL AND PACKAGES?

Regular, Resident and office customers have the mail handling services included in their membership.  If you should require this service at other membership levels, we can provide you with this service at an extra charge of 50€ per month.

CAN I HAVE MORE MAIL ADDRESSES ON 1 ACCOUNT?

No, we cannot support more mail addresses on a single account.  You would need to take another account to handle the other mail address.

HOW DO I USE MY RESERVATION CREDITS?

How do I use my reservation credits? In most of our memberships, we provide you with free monthly credits.  With these credits you can make reservations for office space or meeting rooms.  You can make these reservations through our website or your Welkin and Meraki App. Once your free credits are used, you can continue booking at an extra charge of 25€ per credit. Prices and or number of credits can differ from location to location. Free credits cannot be transferred to another month. The cost of the reservation differs from the size of the meeting room and the duration of the meeting.

HOW CAN I MAKE A RESERVATION FOR A WORKSPACE OR MEETING ROOM?

You can make a reservation for a meeting room or workspace by using your Welkin and Meraki app or through our website.  You only need to select the location, number of people and the start date and you are done. We respect a first come, first serve policy. For this it is important to book your meeting rooms and workspace on time to secure the availability.

HOW LARGE ARE YOUR MEETING ROOMS?

The size of the meeting rooms can vary from location to location.  We offer sufficient meeting rooms for 4 to 30 people per location.

WHAT IS A WORKSPACE?

A daily workspace offers you access to a dedicated work environment in an shared community space where you can work next to our other Welkin and Meraki members. Je have sufficient space to put your laptop and work comfortable with access to a power socket and ultra-high speed secured wifi.  Next to this you have access to all sorts of amenities which can differ from building to building.

WHERE CAN I MAKE A RESERVATION FOR A WORKSPACE?

You can make a reservation for a workspace on Monday to Friday from 9AM to 6PM local time.  You can choose for how many days you like based on availability. We charge 2 credits per day for a workspace.

I HAVE BOOKED A WORKSPACE OR MEETING ROOM IN THE WRONG LOCATION, CAN I CHANGE IT?

You can change any reservation 24h before the planned meeting by using the Welkin and Meraki app our our website portal.   Small changes can be done until 60 minutes before the meeting.

I HAVE A CLUB MEMBERSHIP, CAN I MAKE A RESERVATION FOR SPACE IN THE WEEKEND?

At this moment, only Nocturnal, Regular, Resident and Office members can make reservations for the weekend. Please enquire with the General Manager of the location to upgrade your membership. With your Club Membership you can reserve workspace and meeting rooms from Monday to Friday from 9AM to 6PM.

I HAVE A CLUB MEMBERSHIP, DO I NEED TO MAKE A RESERVATION BEFORE I COME TO WORK HERE?

Yes please. To be able to service you in the best way and to guarantee you availability we kindly ask you to make the reservation minimum 1 hour prior your arrival.

I HAVE JUST BOOKED A MEETING ROOM, HOW CAN I REGISTER MY GUESTS?

You can register your guests by using the app or by using the member portal on our website.  You can register as many guests that can fit the meeting room, including yourself.

CAN I INVITE GUESTS AT MY WORKSPACE?

Yes you can invite guests for short meetings or a visit, you need to register these guests by using the Welkin and Meraki app. When you have a Club, Nocturnal, Regular or Resident membership you can invite a guest for not longer than 1 hour per day, passing this time will be charges at 1 credit per hour spend over the first hour per person.

I’M READY TO BECOME A MEMBER, HOW CAN I PAY FOR MY MEMBERSHIP?

When you have signed your service agreement offer, we ask for a credit card warranty card.  Your card will only be charged if you select the payment to be done by credit card. In all other occasions, your credit card only warrants the booking until your first invoice is paid. When you have signed your service agreement and you have entered a valid credit card, you will receive an email with your invoice and your booking confirmation.  You are required to pay the invoice withing 8 days. You will be granted access to your office or membership as from the moment you have signed the service agreement and have paid the initial invoice on our accounts.

DO I NEED TO PAY INSTALLATION COSTS OR A SERVICE WARRANTY BEFORE I CAN ACCESS MY MEMBERSHIP OR OFFICE?

Yes.  Welkin and Meraki requires a signed service agreement and the payment of the first invoice done before granting access to our services. Depending on the relevant country, but in general, Welkin and Meraki will charge a warranty sum equaling 2 months service fee on which we do not charge VAT and 1 month rent accumulated with VAT. For all locations worldwide we charge an installation fee of 100,00€ (or the local equivalent) per desk when you have made an office reservation.
NB: Welkin and Meraki can change an extra amount of warranty for tailormade solutions, for private office suites or when the monthly spend levels of the member is exceeding the warranty levels.

CAN I MOVE TO ANOTHER WELKIN AND MERAKI LOCATION?

Yes you can, subject to availability, but we will do everything possible to facilitate your move!

THE SPACE I HAVE TAKEN HAS BECOME TOO SMALL FOR MY COMPANY – DO YOU HAVE SPACE FOR LARGER TEAMS?

Yes we do, we even have our Enterprise team managing our larger demands. You can access full floors or even full buildings.  We provide space for 1 to 100 people or more for 1 to 9 years or longer.

DOES WELKIN AND MERAKI CHARGE LATE PAYMENT FEES?

Welkin and Meraki charges a late fee of 10% of the outstanding invoice, excluding Service Retainers, for payments we haven’t received by the 10th day of the month.

WHICH EXTRA COSTS DO I NEED TO TAKE INTO ACCOUNT WHEN USING CREDITS?

  • BRUSSELS AND EINDHOVEN
    • Meeting Room (per credit): € 25,00
    • Printing Black and White (per page): € 0,08
    • Printing Color (per page): € 0,40
    • Extra members in an office (only private offices, per member per month)*: € 100,00
    • Replacing a badge: € 49,00
    • Your meals, drinks etc upon your usage.
  • PARIS AND LUXEMBOURG
    • Meeting Room (per credit): € 50,00
    • Printing Black and White (per page): € 0,08
    • Printing Color (per page): €0,40
    • Extra members in an office (only private offices, per member per month)*: € 200,00
    • Replacing a badge: € 49,00
    • Your meals, drinks etc upon your usage.
  • LONDON
    • Meeting Room (per credit): £ 50,00
    • Printing Black and White (per page): £ 0,08
    • Printing Color (per page): £ 0,40
    • Extra members in an office (only private offices, per member per month)*: £ 100,00
    • Replacing a badge: £ 49,00
    • Your meals, drinks etc upon your usage.

HOW CAN I UPDATE MY PAYMENT DETAILS?

You can update your payment details anytime in the Welkin and Meraki app or update your settings by using the member portal on our website.

HOW CAN I CHECK MY MONTHLY INVOICE(S)

As from the 20th of the month we make an invoice overview which is available in the Welkin and Meraki app for your revision. On The 25th of every month this amount will be invoiced. All historical invoices are available in the app for your review and information. Only the primary member has access to these details.

MY MEMBERSHIP IS INACTIVE! CAN I RE-LIVE MY MEMBERSHIP?

Yes please, we love to see you back! Please contact us and we will do all the necessary work for you.